Privacy Policy

Jaya Nets ('we', 'our', or 'us') is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jayanets.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the 'Last Updated' date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the site.

We collect information that you provide directly to us when you:

• Register for an account or place an order • Request a quote or product information • Subscribe to our newsletter or marketing communications • Contact us via email, phone, or contact form • Participate in surveys, contests, or promotions • Apply for employment opportunities

The types of personal information we may collect include:

• Name and contact information (email address, phone number, postal address) • Company name and business information • Payment information (processed securely through our payment providers) • Account credentials (username and password) • Communications preferences • Any other information you choose to provide

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and location data • Browser type and version • Operating system • Referring website addresses • Pages viewed and time spent on pages • Date and time of visits • Device identifiers and characteristics

We collect this information using cookies, web beacons, and similar tracking technologies. For more details about our use of cookies, please see our Cookie Policy.

We use the information we collect for various purposes, including:

• Processing and fulfilling your orders • Responding to your inquiries and providing customer support • Sending you technical notices, updates, and administrative messages • Providing you with news, special offers, and information about products and services (with your consent) • Improving our website, products, and services • Analyzing usage trends and preferences • Detecting, preventing, and addressing technical issues and fraudulent activity • Complying with legal obligations and enforcing our terms and policies • Evaluating job applications and managing recruitment processes

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who perform services on our behalf (e.g., payment processors, shipping companies, email service providers, web hosting, analytics providers) • With business partners when you request information about their products or services • When required by law, legal process, or government request • To protect our rights, property, or safety, and that of our users or the public • In connection with a merger, acquisition, or sale of assets (with notice to affected users) • With your consent or at your direction

All third parties with whom we share your information are required to maintain appropriate security measures and use your information only for the purposes specified by us.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

When determining retention periods, we consider:

• The nature and sensitivity of the information • The purposes for which we collected it • Legal and regulatory requirements • Whether we can achieve those purposes through other means

When we no longer need your personal information, we will securely delete or anonymize it.

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: You can request copies of your personal information • Right to rectification: You can request correction of inaccurate or incomplete information • Right to erasure: You can request deletion of your personal information under certain circumstances • Right to restrict processing: You can request that we limit how we use your information • Right to data portability: You can request transfer of your information to another organization • Right to object: You can object to our processing of your information • Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest • Regular security assessments and penetration testing • Access controls and authentication procedures • Employee training on data protection and security • Secure backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly of any data breach that may affect your rights.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally approved transfer mechanisms.

By using our website and services, you consent to the transfer of your information to countries outside of your country of residence.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we have collected information from a child under 16, please contact us immediately.

Our website may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: sales@jayanets.com • Phone: +603-3291 9588 • Address: 11, Jalan Keluli 7/65, Seksyen 7, Kawasan Perindustrian Bukit Raja Selatan, 41050 Klang, Selangor, Malaysia

For data protection inquiries specifically, you may also contact our Data Protection Officer at the email address above.